We strive to insure quality, defect-free merchandise to all of our customers. All items are inspected before shipment.
If however, for some reason, you're not happy with your order, you may return it for a refund or an exchange. We offer a generous 14 day grace period for refunds and exchanges.
To receive your refund or exchange you will need a Return Authorization Number. To get your RA# please contact us at firstname.lastname@example.org. Write your RA# on the outside of the package you're sending back.
All refunds and exchanges must be unused, in resaleable condition and in the original packaging. Clothing must have all original tags intact.
Please allow up to 2-3 weeks for your credit to appear on your charge account.
Refund checks will be sent to the billing address on your order. Please allow 3-4 weeks for your refund check to arrive.
All shipping charges for returns and exchanges are the responsibility of the customer.
Exchanges on orders which received Free Shipping will be charged for the additional shipping costs of sending your new items.
Returns on orders which received Free Shipping will have the standard applicable shipping cost deducted from the refund amount.
There is a 15% restocking fee on returns. There is no restocking fee on exchanges.
There is no restocking fee and no additional shipping charges in the case of defective merchandise or any errors made by us.
The following items are non-returnable: sunglasses, goggles, swimwear, underwear, socks, hosiery and hats. Books, CD's and DVD's are always a final sale.
Charges on your credit card statement will be billed by Army Navy Shop
All duties, taxes, and miscellaneous charges that may be imposed by your country and any additional charges that may be incurred, should you refuse your package, will be deducted from your refund check.
We offer a 72 hour (3 Day) grace period from the time you place your order, in which you may cancel it free of charge. After the grace period has expired, there is a 15% cancellation fee. There is no cancellation fee on orders cancelled by us.
If we must resort to using a collection agency or legal council to attempt to collect monies owed to us by you, it is understood and agreed by you, that you will be responsible for all collection, chargeback and/or legal fees.
When you place an order with us you are agreeing to these terms.
Ways to Pay
You can shop ArmyNavyShop.com 7 days a week, 24 hours a day, 365 days of the year. Our checkout is fully secured using 256 bit high grade encryption. Payments are processed through the Verisign Payflow Pro secure gateway or you can pay via your Paypal account. Credit cards are only authorized when you place your order and are not charged until your order is ready to ship.
For online shopping we accept: Paypal, Visa, Mastercard, Discover and American Express.
You can also Mail in your order. Use our Printable Order Form.
Mail in orders can pay with check, money order or any of the credit cards listed above.
We accept credit cards from both the United States and Puerto Rico. Checks from United States addresses. Money orders from the US. International money orders for Puerto Rico.
Army Navy Shop
16 E. Scott St.
Riverside, NJ 08075
Make checks and money orders payable to Army Navy Shop.
VELCRO® is a registered trademark of VELCRO Industries B.V.