We strive to ensure quality, defect-free merchandise to all of our customers. All items are inspected before shipment.
If you are not happy with your order, please contact us at firstname.lastname@example.org for an exchange or refund. You must first obtain a return authorization number before making a return. Returns accepted within 14 days of purchase date only.
A return authorization number will need be printed on the outside of the box you are returning or the Receiving Department will refuse shipment and have the package returned for delivery. Refund will be given through original payment method.
On all returns, it may take up to 2 weeks from receipt of return for credit to be applied. A 15% restocking fee will be applied on all returns. No restocking fee shall apply for exchanges. Shipping charges for returns and exchange are the sole responsibility of the buyer. With exchanges, an additional shipping charge may apply. In the case of an order that received free shipping must be returned, shipping charges will be deducted before a refund is issued
For all returns and exchanges, all original tags and packaging must be as-received and in re-sellable condition.
Returns cannot be accepted on eyewear, swimwear, hosiery, underwear, hats, books, DVDs or CDs.
Merchandise described as military surplus or described as "used" is sold "as-is," and is a final sale. The condition of any used item varies and is reflected in the price.
Terms of sale agreed upon at time of purchase.
ArmyNavyShop.com is not responsible for delays in carrier delivery cause by inclement weather conditions. Shipping charges are non-refundable.
Charges on your credit card statement will be billed by Army Navy Shop
All duties, taxes, and miscellaneous charges that may be imposed by your country and any additional charges that may be incurred, should you refuse your package, will be deducted from your refund check.
We offer a 72 hour (3 Day) grace period from the time you place your order, in which you may cancel it free of charge. After the grace period has expired, there is a 15% cancellation fee. There is no cancellation fee on orders cancelled by us.
If we must resort to using a collection agency or legal council to attempt to collect monies owed to us by you, it is understood and agreed by you, that you will be responsible for all collection, chargeback and/or legal fees.
When you place an order with us you are agreeing to these terms.
Ways to Pay
You can shop ArmyNavyShop.com 7 days a week, 24 hours a day, 365 days of the year. Our checkout is fully secured using 256 bit high grade encryption. Payments are processed through the Verisign Payflow Pro secure gateway or you can pay via your Paypal account. Credit cards are only authorized when you place your order and are not charged until your order is ready to ship.
For online shopping we accept: Paypal, Visa, Mastercard, Discover and American Express.
You can also Mail in your order. Use our Printable Order Form.
Mail in orders can pay with check, money order or any of the credit cards listed above.
We accept credit cards from both the United States and Puerto Rico. Checks from United States addresses. Money orders from the US. International money orders for Puerto Rico.
Army Navy Shop
16 E. Scott St.
Riverside, NJ 08075
Make checks and money orders payable to Army Navy Shop.
VELCRO® is a registered trademark of VELCRO Industries B.V.