Army Navy Shop Frequently Asked Questions
YOU STILL HAVEN'T ANSWERED MY QUESTION
- How long does shipping take?
Regular Shipping which is UPS Ground typically takes 5-10 Business days from
the day it's sent out.
- Can I get it faster?
Yes, we offer express shipping at an additonal charge. See the shipping
info page for pricing and related information.
- What's your returns policy?
Click here to go to our terms page which will explain
- What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover card, Paypal, Checks and Money Orders. Our Terms page contains further details.
- Where are you located?
- If I have a style/item number, but I can't find the product on your web
site can you still order if for me?
No, if a product is not listed on our website it is because we do not carry
it. Sorry. Though if you can't find it here, you may want to try our Clearance
Store before giving up your search.
- If I order from you, how long can I expect to wait for the stuff to arrive?
Typically it takes 2-3 weeks for delivery on items that are not in stock.
Items that are in stock usually arrive within a week or less. If you
want express shipping see our rate chart.
- Do you ship overseas?
We will ship to Puerto Rico and American foreign military boxes.
- Do you take CODs?
No, we don't accept COD payments.
- Can I pay by Check or Money Order?
Yes. See our terms page for detailed instructions.
- If I wear large sizes and the size I need isn't mentioned on that style
can you order it for me?
Unfortunately we cannot. But we do carry a large selection of extra large sizes. Try a search for the size.
i.e. 3XL, 4XL, etc. If you get to many results you can augment your search with a general type of clothing.
i.e. 3XL shirt or 4XL pant.
Also products with lots of big sizes have their own subsections for those sizes. When you navigate to Camo
T-Shirts or Fatigue Pants or Field Jackets you will discover subsections specifically for the larger sizes.
- I am looking for something but I did not see it on your site, can you
special order it for me?
If it's not on our web site we can't get it. Though if you can't find it
here, you may want to try our Clearance
Area before giving up your search.
- How do I get a catalog?
Sorry, to keep our prices low, we do not offer a paper catalog
I still haven't found the answer to my question...What now?
Click here if you question still hasn't been answered.